Stages of knowledge management

The three stages of knowledge management :

STAGE I : By the Internet out of Intellectual Capital

1. Information Technology
2. Intellectual Capital
3. The Internet (including intranets, extranets, etc.)

Key Phrases : “best practices,” later replaced by the more politic “lessons learned”

STAGE II : Human and cultural dimensions, the HR, Human Relations stage

1. Communities of Practice
2. Organizational Culture
3. The Learning Organization (Senge), and
4. Tacit Knowledge (Nonaka) incorporated into KM

Key Phrase : “communities of practice”

STAGE III : Content and Retrievability

 

• Structuring content and assigning descriptors (index terms)

Key Phrases : “ content management” and “taxonomies”

 

STAGE IV : Access to External Information

• Emphases upon External Information and the recognition of the Importance of Context